Responsible gambling

Cascades Casino Kamloops is committed to promoting responsible gaming practices and providing support services for our guests who may be experiencing problems with their gambling.

Voluntary Self-Exclusion Program (VSEP)

Our VSEP allows guests to self-exclude themselves from the casino for a minimum of 6 months or longer. This program helps prevent problem gamblers from accessing the facility during this period, giving them time and space to address any issues related to their gambling.

Responsible Gaming Tools

We offer several responsible gaming tools to help our guests manage their gaming habits:

• Session Reminders: Our digital signage and GameSense materials remind guests of the importance of tracking how long they've been playing.
• Loss Limits: We encourage guests to set personal spending limits and track them accordingly.

Support Organizations

We work closely with various support organizations, including:

• British Columbia's Responsible Gaming Program
• Problem Gambling Helpline (1-866-370-3728)
• BC Council on Gaming (BCCG)

These resources provide confidential assistance and treatment options for individuals struggling with problem gambling.

Additional Support Services

Our gaming floor staff are trained to recognize the signs of problem gambling and offer support. We also have a designated Responsible Gaming Advisor available during operating hours to answer questions or concerns about responsible gaming practices.

By providing these services, we aim to create a safe and supportive environment for all our guests, promoting healthy and enjoyable experiences at Cascades Casino Kamloops.